ENDURE MEDICAL technical services include repairing, refurbishing, and servicing surgical microscopes. We have over 20 years of extensive experience with Zeiss, Leica, Moller, Storz/Urban, and our own line of Endure microscopes.
We can provide parts and service for most surgical microscopes, even when the manufacturer no longer supports them, and our service rates and parts prices are significantly lower than those of other microscope companies.
Services offered by
ENDURE MEDICAL include:
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• Refurbishing surgical microscopes |
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• On-site and in-house repair service |
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• Preventive maintenance and service contracts |
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• Repair/exchange program |
ENDURE MEDICAL offers standard 3-5 day turnaround time on most in-house repairs, an expedited service with a turnaround time of 2 days or less, and field service in many situations.
Maintaining the Highest Quality to Ensure Superior Patient Care
Surgical microscopes are substantial investments for every facility. Endure's comprehensive service plan will maintain optimal performance of your systems. Taking advantage of our expertise guarantees priority response and high-level, technical service. Keeping your microscopes in top condition eliminates unnecessary downtime and stress. Trust your equipment to our national network of trained, professional representatives to ensure the ultimate protection of your investment.
Features of Annual Service Plan Include:
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• One Preventive Maintenance Visit |
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• Guaranteed Priority On-Site Response |
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• Necessary Replacement Parts
* Excludes Normal Wear Parts - See Terms & Conditions |
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• Full Labor Coverage as Required for Repair/Service |
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• All Travel Coverage as Required for Repair/Service |
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• Priority Technical Support and Response |
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• Overtime Rates Waived |
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• Unlimited Tech Support Phone Calls |
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• Priority Shipping of Required Parts |
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• Preferred Pricing for Ancillary Parts & Upgrades |
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• Phone Coverage Mon-Fri, 8am - 5pm Eastern |
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• Preferred Response & Pricing for Additional PM Visits |
PREVENTIVE MAINTENANCE PROGRAM
ENDURE's preventive maintenance visit is designed to keep your investment at maximum performance. Whether it's a high-end surgical microscope or a simple component, responsive service through our corporate office and national network of representatives ensures optimal functionality of your equipment. Routine service and inspection will help to lengthen the life of your microscope and increase uptime in the OR. Your focus needs to be on patient care - not equipment maintenance.
PREVENTIVE MAINTENANCE VISIT INCLUDES:
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• Check Alignment and Par-Focality |
• Clean Optics and Check Glass Surface Condition |
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• Check Function of Zoom and Focus |
• Inspect Condition of Eyecups and Eyepieces |
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• Inspect Light Delivery Through Optics |
• Check Mechanical Features of Optical Head |
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• Check Intensity of Illumination |
• Check Function of Fans, Shutters, Filters |
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• Check Lamp Changer/Back-up Lamp |
• Verify Light Output (voltage under load) |
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• Inspect Fiberoptic Cable |
• Check Arm Movements |
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• Check Balance and Adjust System if Required |
• Check Casters and Floor Brakes |
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• Check Function of Couplings - Including XY |
• Inspect Safety Features and Condition of Covers |
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• Verify Output for Motorized Features |
• Check Speed/Intensity Controls |
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• Inspect Condition of Power Cables/Connectors |
• Inspect Condition of Power Box/Panel |
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• Check Condition of Foot/Hand Control |
• Verify Function of Controls - Including Joysticks and Buttons |
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• Inspect Condition of Camera, Cable and Adapter |
• Check Friction Controls and Rotation Stops |
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• Check Picture - Including Color, Focus and Centration |
• Replace or Repair Defective Components |
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Each facility receives a copy of our completed Preventive Maintenance Checklist for each microscope system. This includes a listing of equipment by serial number, documentation of checks and inspections performed as well as any recommendations for each system. |
CONTROL YOUR BUDGET - GAIN PEACE OF MIND
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• Avoid the hassle of purchase orders and delayed approvals |
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• Realize the assurance of quality performance and optimized uptime |
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• Benefit from our large inventory of spare parts at priority pricing |
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• Fixed costs support your annual budget process |
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• Multi-year plans available to ensure long-term price protection |
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• A major failure costs significantly more than a Service Plan |
PHONE & EMAIL
| Main (Toll Free): |
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800-736-3873 |
| Main (Local): |
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770-888-3755 |
| Fax: |
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770-888-3991 |
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| Technical Services: |
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service@enduremed.com |
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| Download our Repair Authorization Form |
Download our Service Plan Brochure |